Customer service and support to ensure the smooth operation of customers' businesses

Care provides a broad range of customer services from pre- to post-purchase. Established with customers' business requirements in mind, we provide ongoing maintenance and real-time information updates, ensuring that professional users and beginners alike can use Roland DG products for many years with complete peace of mind.

Three Commitments

Three Commitments

Roland DG Certified Service Engineer

Roland DG Care Certified Service Engineers

Roland DG offers a certification program for its service engineers in order to provide uniform high-quality service to our customers worldwide. SEs are instructed in how Roland DG products are built and receive in-depth training on how to carry out product installation, make repairs, conduct inspections and maintenance. Only after passing the certification program proving that they possess appropriate knowledge and skills can trainees be approved as certified SEs. Roland DG customers all over the world rely on certified SEs to provide quality service and assist in the growth of their businesses by continuously maintaining and improving their knowledge level.

Global Competition Finalists

Global SE Awards 2015

Roland DG Service Engineers Compete for the Title of World Champion

Roland DG’s Service Engineers (also called "SEs") strive to improve their ability to provide high-quality, standardized maintenance and repair services in order to ensure that customers from all over the world can use Roland DG products with peace of mind. The goal of the Global SE Awards is to motivate SEs to take pride in their work and to improve the level of Roland DG Care activities through a series of competitions where SEs compete using the knowledge and skills they have cultivated in their daily work.

For more information about Global SE Awards 2015

Find more about Roland DG Care around the world Find more about Roland DG Care around the world

Find more about Roland DG Care around the world

Roland DG Care

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