Global SE Awards 2018
Roland DG Spirit

Service Engineers (SEs) work closely in the field with our customers around the world and embody the spirit of Roland DG, which is “maintaining and enhancing customer confidence by providing high-quality service and support.” The goals of the Global SE Awards competition are to recognize SE technical skills and abilities, both regionally and globally, and to increase the personal pride and motivation of the SEs, as well as to challenge the knowledge and technical skills they have cultivated and encourage them to share their best practices with their peers.

The Global SE Awards 2018 is the third global contest to be held, following the most recent event in 2015. For the upcoming competition, participants’ maintenance skills will be tested in two categories: inkjet printers, which represents Roland DG’s core product line, and 3D devices, which includes digital dental milling machines that are rapidly growing in popularity. The winners of local competitions are then brought together for the final global contest to be held in Japan where they must put their skills and knowledge of maintenance services to the test in both hands-on and written exams to determine the champion in each category.

Global Competition

Event dates
April 23 to 25, 2018
Venue
Roland DG Corporation headquarters in Hamamatsu, Japan
Participants
28 finalists selected from among 778 certified SEs
Entry categories
Inkjet printers and 3D/Dental devices

Global Competition Finalists

Listed here are the 28 finalists participating in the global competition who qualified by winning local competitions all over the world. Click on a photo to see their comments.

  • ALL
  • EMEA
  • Asia Pacific
  • Americas

Local Competitions

Local competitions were held throughout the Americas, European/Middle Eastern/African, and Asia Pacific regions, with 778 Roland DG Care Certified Service Engineers participating, making it the highest participation rate so far. SEs were selected to represent each region based on their performance in the local contests which, in addition to knowledge and skill level, also measured the quality of their daily activities and how proactive they were with sharing their know-how with peers.

  • European/Middle Eastern/African competition held in South Africa

    European/Middle Eastern/African competition held in South Africa

  • European/Middle Eastern/African competition held in South Africa

    European/Middle Eastern/African competition held in South Africa

  • European/Middle Eastern/African competition held in South Africa

    European/Middle Eastern/African competition held in South Africa

  • European/Middle Eastern/African competition held in South Africa

    European/Middle Eastern/African competition held in South Africa

  • European/Middle Eastern/African competition held in the United Kingdom

    European/Middle Eastern/African competition held in the United Kingdom

  • European/Middle Eastern/African competition held in the United Kingdom

    European/Middle Eastern/African competition held in the United Kingdom

  • European/Middle Eastern/African competition held in the United Kingdom

    European/Middle Eastern/African competition held in the United Kingdom

  • European/Middle Eastern/African competition held in Spain

    European/Middle Eastern/African competition held in Spain

  • European/Middle Eastern/African competition held in Spain

    European/Middle Eastern/African competition held in Spain

  • European/Middle Eastern/African competition held in Spain

    European/Middle Eastern/African competition held in Spain

  • European/Middle Eastern/African competition held in Spain

    European/Middle Eastern/African competition held in Spain

  • European/Middle Eastern/African competition held in Spain

    European/Middle Eastern/African competition held in Spain

  • European/Middle Eastern/African competition held in Spain

    European/Middle Eastern/African competition held in Spain

  • European/Middle Eastern/African competition held in Italy

    European/Middle Eastern/African competition held in Italy

  • European/Middle Eastern/African competition held in Italy

    European/Middle Eastern/African competition held in Italy

  • European/Middle Eastern/African competition held in Denmark

    European/Middle Eastern/African competition held in Denmark

  • Asia-Pacific competition held in Korea

    Asia-Pacific competition held in Korea

  • Asia-Pacific competition held in Korea

    Asia-Pacific competition held in Korea

  • Asia-Pacific competition held in Korea

    Asia-Pacific competition held in Korea

  • Asia-Pacific competition held in Korea

    Asia-Pacific competition held in Korea

  • Asia-Pacific competition held in Korea

    Asia-Pacific competition held in Korea

  • Asia-Pacific competition held in Korea

    Asia-Pacific competition held in Korea

  • Asia-Pacific competition held in Japan

    Asia-Pacific competition held in Japan

  • Asia-Pacific competition held in Japan

    Asia-Pacific competition held in Japan

  • Asia-Pacific competition held in Japan

    Asia-Pacific competition held in Japan

  • Asia-Pacific competition held in Japan

    Asia-Pacific competition held in Japan

Roland DG Care Certified Service Engineers

Roland DG CareRoland DG offers a certification program for its service engineers in order to provide uniform high-quality service to customers worldwide. SEs are instructed in how Roland DG products are built and receive in-depth training on how to carry out product installation, make repairs, conduct inspections and perform maintenance. Only after passing the certification program proving that they possess appropriate knowledge and skills can trainees be approved as certified SEs. The certification program focuses on the quality of SE’s daily activities and their professionalism, and features a point-based evaluation scale to ensure objective certifications. Acquired points were used to select participants for Global SE Awards 2018 local competitions as well as the final worldwide event.

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