Customer service and support to ensure the smooth operation of customers' businesses
Care provides a broad range of customer services from pre- to post-purchase. Established with customers' business requirements in mind, we provide ongoing maintenance and real-time information updates, ensuring that professional users and beginners alike can use Roland DG products for many years with complete peace of mind.
Help our customers feel comfortable
and confident when using Roland Products.
Assist our customers
when they need help.
Contribute to the growth and success
of our customer's businesses.
Roland DG Care Certified Service Engineers
Roland DG offers a certification program for its service engineers in order to provide uniform high-quality service to our customers worldwide. SEs are instructed in how Roland DG products are built and receive in-depth training on how to carry out product installation, make repairs, conduct inspections and maintenance. Only after passing the certification program proving that they possess appropriate knowledge and skills can trainees be approved as certified SEs. Roland DG customers all over the world rely on certified SEs to provide quality service and assist in the growth of their businesses by continuously maintaining and improving their knowledge level.
Roland DG Spirit
Service Engineers (SEs) work closely in the field with our customers around the world and embody the spirit of Roland DG, which is “maintaining and enhancing customer confidence by providing high-quality service and support.” The goals of the Global SE Awards competition are to recognize SE technical skills and abilities, both regionally and globally, and to increase the personal pride and motivation of the SEs, as well as to challenge the knowledge and technical skills they have cultivated and encourage them to share their best practices with their peers.
The Global SE Awards 2018 is the third global contest to be held, following the most recent event in 2015. For the upcoming competition, participants’ maintenance skills will be tested in two categories: inkjet printers, which represents Roland DG’s core product line, and 3D devices, which includes digital dental milling machines that are rapidly growing in popularity. The winners of local competitions are then brought together for the final global contest to be held in Japan where they must put their skills and knowledge of maintenance services to the test in both hands-on and written exams to determine the champion in each category.
Global SE Awards 2018